Optional support add-on
Optional Support
€1,999 excluding VAT per selected deployment per year, for a Professional deployment. Optional Support targets a first substantive response in 1–2 business days. It is not an SLA, and resolution time is not guaranteed.
- Renews on the same date as Professional; the first term is charged pro rata up to that date
- Covers product and license questions, installation and upgrade guidance, and troubleshooting Naradox issues. Read what support covers.
- Without it, best-effort support Requests remain included for an active Free or Professional deployment that is not subject to a billing hold, without guaranteed response or resolution times.
Renewal, cancellation, and refunds
Optional Support follows your Professional subscription. The first term runs until Professional's next renewal date and is charged pro rata; after that it renews automatically each year on the same date as Professional until cancelled. It ends when Professional ends, and you can also cancel it on its own at the end of its current term. Once coverage is available, the fee for a term is not prorated or refunded except where mandatory law requires it, for a duplicate or incorrect charge, or an agreed written remedy. See the Terms.
New Optional Support purchases are temporarily unavailable. Existing subscriptions remain manageable in Billing.