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Support
How can we help?
Support requests
Customers open support or feature requests in the customer portal. Responses are best-effort unless you add Optional Support.
Sales
Ask about a larger rollout or custom commercial terms.
What support covers
Product questions, installation and upgrade guidance, and troubleshooting. Doing the work for you, such as installing, migrating, designing your firewall policies, building custom integrations, or running your environment, needs a separate written agreement. The Terms set out the full scope.